FAQ

DELIVERY & ORDERS

Can I change an order once it's been placed?

Before you place your order, you can view the products and the total amount in your shopping cart. Once your order is placed, it cannot be modified or cancelled. Please reach out to our Customer Care team contactuk@davines.it as soon as possible to inquire about any order issues. 

When can I expect my order to arrive?

Please allow 1 working day for orders to be processed and shipped by our warehouse. Orders
placed on Fridays and the weekend will ship within the following 2 working days. After shipping, delivery times depend on the shipping method and are outlined below:

Orders placed on Fridays and weekends will be processed and shipped within 2 working days.
Orders must be placed before 12pm, Mon-Fri to qualify for next day delivery.

Please allow two additional days for deliveries to Scottish Highlands, Aberdeen, Northern Ireland, and other rural areas. Next day delivery is also not available in these areas. We apologise that some deliveries to Northern Ireland could be delayed by Irish Customs.

Please order on or before the 19/12 for guaranteed christmas delivery.

What delivery services do you offer?

Royal Mail Standard UK Delivery, £3.95. Free on orders over £40

DPD Next Day Delivery, £6.50. Orders must be placed before 12pm, Mon-Fri to qualify for next
day delivery.

What do I do if my products arrive damaged?

If your order arrives damaged, please contact us at contactuk@davines.it . Please also include a picture of the damages.

Can I get a refund / make a return?

If you have changed your mind about your product(s), you may be able to get a refund if you are within 14 days of receiving the product(s). Please be advised that prior authorisation is required on all refunds and in some cases, you will have to return the product to us before the refund is processed. We only refund orders that have been purchased on our offical site (uk.davines.com). Please email contactuk@davines.it for more information on returns and refunds.

Can I get free samples of Davines products?

We offer two free samples with every order, to select the samples of your choice you need to login or create a Davines account. Samples are only available at checkout when they are in stock. We do not send product samples on request.

How can I use a promotional code?

To use a promotional code, enter the code in your shopping cart at checkout. If your code has been entered correctly, the amount and / or the contents of the Shopping Cart will be recalculated according to the promotion applied. Promotional codes cannot be used in conjunction with one another.

What payments are accepted on Davines site?

You can choose the preferred payment between Credit Card, PayPal, Apple Pay, Google Pay, Shop Pay or Klarna.

SUBSCRIPTIONS

How does the subscription program work?

We offer our bestsellers on our site for subscription. When you create a subscription, we will send you the product on a recurring basis at the frequency you decide. For each subscription order, you will receive free delivery.

Our terms and conditions of sale apply to all orders.  

See terms of susbscription program.

How do I create a subscription?

On any product page where we offer a subscription, you can click on the subscription option above the Add to Cart button. You can also select the frequency you want
to receive your order on.

What do I receive for subscribing?

For each subscription order you will receive free delivery, also by bundling your orders together, you will also help reduce carbon use.

What payment methods are available for subscription orders?

We accept payment via Credit Card and PayPal. We do not accept Klarna as a payment method for subscriptions. 

How do I cancel my subscription? Can I cancel it at any time?

You can cancel your subscription by logging into your account. To log into your account, click the 'user' icon at the top right corner of the site. If you have not
created an account before, create one using the email address that you used to purchase your subscription. Once logged in, you can cancel your subscription. Please note you must cancel /modify the order at least 24 hours before the next shipment is due.

How do I change the payment method for my subscription?

You can change your payment method by logging into your account. To log into your account,
click the 'user' icon at the top right corner of the site. If you have not created an account before, create one using the email address
that you used to purchase your subscription. Once logged in, you can change the payment method.   

How do I make changes to my subscription order?

You can make changes to your subscription order in your account. To log in, click the user icon at the top right corner of the site. If you have not created an account before, create one using the email address that you used to purchase your subscription. Once logged in, you can change the
frequency of your subscription. 

How do I make changes to my subscription account information?

You can make changes to your subscription account information by logging into your account.
To log in, click the user icon at the top right corner of the site.
If you have not created an account before, create one using the email address that you used to purchase your subscription. Once logged in, you can
change your subscription account information. 

How do I view my future deliveries?

You can view your future orders in the 'My Subscription' section of your account. Your next scheduled order will be displayed.   

What will happen after I purchase a subscription?

After you create a subscription, you will receive an email confirming your subscription.
This email will include a link to access the 'My Subscription' section in your account where you can manage your future orders, Subscription items and Subscription account information. We will place your
subscription orders automatically according to your selected frequency, and you will only be billed on the day the order is shipped. We will send
you an email reminder before each subscription order. 

Is there a limit on how many subscriptions I can have?

No, you can have as many subscriptions as you want.

Can I skip my order?

You can make changes to your subscription by logging into your account and clicking the subscription tab on the left side. If you skip an order, your credit card will not be charged.

Can I still purchase a one-time item?

If the item is out of stock, then the order will not process, and you will be notified via email. Once the item is back in stock, you will be notified, and the order will process automatically.

What happens if my credit card is declined?

If your credit card is declined, you will be notified via email. We will retry the credit card after 6 days and if the card is not successful after 6 retries, then the order will be cancelled. You can edit payment information in your account.

What is the return policy?

If you have changed your mind about your product(s). You may be able to get a refund if you are within the 14 days of receiving the product(s). Please be advised that prior authorisation is required on all refunds. We only refund orders that have been purchased on our official site uk.davines.com. We currently do not accept product returns.

To make it easy, please contact our team contactuk@davines.it

E-GIFT CARD

Where can I buy the E-Gift Card?

You can buy the E-Gift Card on uk.davines.com.The E-Gift Card will be sent to you via e-mail
with all the information needed to use it correctly.

Where can I use the E-Gift Card?

You can only use your E-Gift Card to make purchases on the website uk.davines.com.E-Gift Cards will not be accepted at Davines salons.

Can I use my E-Gift Card to buy another E-Gift Card?

Your E-Gift Card cannot be used to buy another Gift Card.

Can I give the E-Gift Card to anyone?

The E-Gift Card can be sent to anyone. Please provide recipient’s e-mail address when placing an order for your E-Gift Card.

Does the E-Gift Card has an expiration date?

No, the E-Gift Card has no expiration date.

How can I check the balance of my E-Gift Card?

You can check the balance of your E- Gift Card in
the confirmation e-mail, through Apple Wallet or by contacting Davines Customer Service.

Do I have to use the E-Gift Card amount in a single transaction?

You may spend the amount of your E-Gift Card for several different purchases. The amount not spent will remain available on the E-Gift Card.

Can I add additional value to the E-Gift Card?

The E-Gift Card cannot be reloaded.
If the amount on your E-Gift Card is not enough to complete the entire purchase, you will be prompted to use another payment method such as Credit Card, Apple Pay, Paypal or Afterpay.

Can I ask for the amount on my E-Gift Card to be converted into cash?

The E-Gift Card cannot be converted into cash.

What is the refund process for products purchased with the E-Gift Card?

If the product purchased was paid for only using the E-Gift Card, the order amount will be provided via store credit that can be used on uk.davines.com. If your order was paid for partially by the Gift Card and partially by another payment method, the amount covered by the E-Gift Card will be provided via store credit and the remaining amount will be
refunded to the payment method used at the time of order.

COMPANY INFORMATION AND PRODUCTION PROCESSES

What is the origin of the name Davines and how do you pronounce it?

It is pronounced Da-vee-ness.The Bollati family established Davines in 1983 in Parma, Italy. The company started as a research laboratory specialized in the production of top quality hair and skin care products for renowned cosmetic companies worldwide. Davines is a combination of the names Davide (Chairman of the company) and his sister Stefania.

Where are Davines products made? Are they made in Italy?

Every Davines product is designed, formulated and produced on our premises and in our laboratories in Parma.  Therefore, they are all made in Italy.

What are the vision and values of the Davines brand?

At Davines we believe that the balance between beauty and sustainability, what we call “sustainable beauty”, can improve our lives and the world around us. By creating "beauty” we want to encourage people to take care of themselves, of the environment in which they live and work and of the things they love. For Davines, sustainability represents the brand’s responsibility to ourselves, the people we work with, our customers, and the world in which we live and operate.

Does Davines use renewable energy?

The Davines Village is carbon neutral. In our factories and offices, we use only electricity and thermal energy (biomethane) from renewable sources. These inexhaustible sources of energy do not emit CO2, do not pollute, and are constantly renewed. Every product we formulate, design and produce is manufactured using clean energy.

Which products contain Slow Food ingredients?

Our SU line, for hair protection during the summer, our A Single Shampoo and our Essential Haircare families contain a specific active ingredient produced in the Mediterranean area by Slow Food Foundation for Biodiversity, a non-profit association that combines the promotion of gastronomic culture with the protection of environmentally sustainable productions.

What is the Carta Etica?

“Davines does not aim to be the biggest company in the world, but to be the most beautiful and the most ethical thanks to everyone’s commitment.  Davide Bollati - chairman of the Davines  group (during the 2006 meeting where the Carta Etica was handed out to Davines employees). Our Carta Etica is inspired by the concept of beauty taken from an ancient philosophy that unequivocally associates “beauty” with “goodness”.  After years of work with a philosopher advisor, Davines employees have put together a list of professional values related to behaviour and work ethics, and to the way in which small everyday gestures can improve the work environment. It is basically a tool that helps us to describe how the Davines way of working is conceived and perceived. Unlike strict codes, our Carta does not contain rules or instructions. We work every day to ensure that this cohesion from shared values reverberates in the quality of our services. In this perspective, the Carta Etica has become fundamental for our vision of beauty.

Are Davines products tested on animals?

As of 2004, European cosmetic regulations prohibit testing of finished products on animals: even before that, Davines had never used animal testing. As regards raw materials, they stopped being tested on animals only in 2013: as a member of Unipro, Davines has always supported the research of alternative solutions to the testing of raw materials on animals.

Why has Davines become a B Corp? What does it mean?

The Davines Group has been a B Corp since 2016. The certification awarded by the Italian body B Lab is a result of the company’s new way of doing business, combining profit making with the objective of generating a positive impact on people and on the environment; this is expressed through the continuous development of new projects inside and outside the company to positively affect the environment and the people.

BEAUTY TIPS

Can I get advice on how to choose the right Davines products for me?

In our Salons, you will find qualified staff who will be able to recommend the best solution to suit your needs. If you have very specific questions, please contact our Customer Service. Inside every product sheet you will find directions for use and tips on combinations. You can subscribe to our YouTube channel to keep up-to-date with the latest trends.

Does Davines organise professional courses?

We only run courses for certified professionals. You can contact us through the Contact section of our website here.

INGREDIENTS

Do Davines products contain allergens?

Some Davines products contain fragrances that are characterized by allergens. They are included in the list of ingredients, as required by cosmetic regulations. For further details or specific questions that are not answered in the list of ingredients of each product provided in the Davines website, please contact us directly.

Do Davines products contain gluten?

Most Davines products are gluten-free, except the following:

Essential haircare - LOVE/Curl Cream and MOMO/Potion

More Inside - This is an Oil Non-Oil

Naturaltech - Nourishing Hair Building Pak and Nourishing Vegetarian Miracle Conditioner

Authentic Formulas - Authentic Cleansing Nectar

Liquid Spell Reinforcing Bodifying Fluid

A Single Shampoo


A product for external use will not affect or harm celiacs, as it is not ingested.

Do Davines products contain parabens?

No, our products do not contain parabens.

Do Davines products contain silicones?

Many of the products within the Davines portfolio are formulated without silicones, and whenever
possible, we consciously choose to avoid or replace them from our formulas.  However, some technical products to be concretely performing require the usage of certain types of silicones, calibrated in specific amounts, that today are difficult to replace for the results that can give to the hair: softness, manageability, and shine. The usage of silicones is safe for hair and human health but is questioned due to its low biodegradability and the
consequent impact on the environment. Our commitment is to reduce its usage, so its percentage is calibrated each time to ensure minimum environmental impact and maximum performance on the hair. On top of this, Davines is investing in Research and Innovation to find the best possible alternatives for this
category of ingredients in terms of both sustainability and efficacy.

Do Davines products contain sulphates?

No, our products do not contain sulphates.

Do Davines products contain nickel?

Traces of nickel can be found in cosmetics as a technically inevitable impurity (e.g. deriving from raw materials). There is no test that can guarantee the total absence of nickel and this is the reason why Davines has decided not to carry out the test.

Do Davines products contain fragrance?

Yes, Davines products contain fragrance. Our products are characterised by olfactory notes and are formulated to enhance the experience of using each product.

If you have any questions about the specific fragrance of a product, reach out to us at ContactUK@davines.it

Do Davines products contain alcohol?

Some Davines formulations contain alcohol, because it acts as a solubilizer to increase the penetration of active ingredients, to solubilize the resins in styling products, to make products lighter on the hair and to facilitate drying. If formulas are well-balanced they will not damage the hair shaft.

Do Davines products contain nanomaterials?

No, Davines products do not contain nanomaterials.

Do Davines products contain preservatives?

Yes, we use minimal amounts of preservatives in our products to help protect the integrity of the formula. Our products are designed to be used in salons and showers, so need to be protected when exposed to water. We use food grade preservatives where possible.

Do Davines products contain salt?

Yes, salt (sodium chloride) is used in small percentages in some of our shampoos, to help control their viscosity.

Do Davines products contain UV ray protection?

hileYes, our SU collection is specifically formulated to help protect hair from sun damage.

Are Davines products organic?

While we use many naturally-derived ingredients and some ingredients from organic farms, our formulations are not certified organic.

Are Davines products natural?

Davines products are formulated with ingredients of natural origin when available and suitable. They are mixed with synthetic ingredients, to guarantee high performance and safety and performance. The percentage of natural ingredients is indicated in the product specifications.

Are Davines products vegan?

While Davines products are not certified vegetarian or vegan, the majority of our products contain no animal-derived ingredients, except the following:

Naturaltech Restructuring Miracle, Hair Building Pak and Essential Haircare Volu hair mist keratin;

VOLU/Hair Mist contains keratin.

More Inside: This is a Strong Dry Wax and This is a Strong Moulding Clay, because they contain beeswax.

Naturaltech Nourishing Royal Jelly Hair Superactive contains royal jelly.

All product specifications include a list of ingredients, if you have any questions please reach out to us at ContactUK@davines.it

Do Davines products have an expiry date?

No, cosmetic products do not have expiry dates. The regulation specifies that if the minimum durability of a cosmetic product is less than 30 months, the date must be indicated on the label. This is the date before which a properly stored product will continue to fulfil its initial function and remain safe. This date must be indicated with the words “Best before...” followed by the month and year. The label also specifies any conditions that need to be observed to guarantee durability.
Indication of the minimum durability period is not mandatory for cosmetic products with durability over 30 months.

What does PAO stand for?

PAO (Period After Opening) indicates the number of months by which a cosmetic product must be used once it has been opened.

What happens if I use Davines products after the date indicated by the PAO?

Davines cannot guarantee the microbiological safety of the product, as we do not know how the product is stored and handled after opening.

Are Davines products suitable for people suffering from skin allergies?

All Davines products are formulated in compliance with regulations, using certified ingredients that are safe for consumers. The list of ingredients provided on each package, as required by cosmetic regulations, shows all the ingredients contained in the product’s formulation. Skin allergies are subjective, therefore we recommend you carefully read the list of ingredients and perform a patch test before using.

Where are Davines products made?

Practically all Davines products are made in Italy: most of them in our Parma factory while aerosol products are made by a certified Italian supplier. Aerosols sold in the United States are made locally, because their regulations differ from those applied in Europe.

Can I use Davines products when pregnant or while breastfeeding?

Davines products are in line with the current cosmetic standards. However, during pregnancy or breastfeeding, strong changes occur in the body of each woman.
So, before using Davines products during pregnancy or while breastfeeding, ask your gynecologist or GP for advice: knowing your personal history, they will be able to guide you.

Are Davines products safe?

Davines products are safe when normal conditions of use are applied in accordance with the rules set forth by applicable European laws.
All our products are manufactured and tested according to strict quality control guidelines set out by Davines. All our formulas comply with current European laws and have been tested to guarantee that they provide excellent effectiveness and tolerance results. All the ingredients used by Davines laboratories are included in the list of ingredients authorized by European laws for use in cosmetic products. Davines monitors the safety of each product sold around the world in conformity with its rigorous internal quality and safety standards.

Where can I view the list of ingredients for Davines products?

The list of ingredients is printed on the back of every product, except for products that come in a box, as cosmetic regulations require the list to be printed on the box. The INCI of every product is also published on our website.

What does INCI stand for?

INCI (International Nomenclature Cosmetic Ingredients) is an international name used to indicate on the label the various ingredients present in a cosmetic product.

How do you read the INCI list?

The INCI list includes all the substances used in a cosmetic formula starting with the one found in the highest concentration to the one with the lowest concentration. All the substances included in the formula are listed. In addition, Davines have decided to also include in the INCI list the preservatives of raw materials (this is not required by the law) to ensure maximum transparency about the formulas.

What is the pH value of Davines products?

The pH of Davines products varies according to the product considered. In general, our shampoos have a pH ranging from 5 to 5.8; our conditions from 3.8 to 4.8; our treatments have a pH of approximately 5. Further details are available on request, but bear in mind that the pH value varies with temperature, and the value given by Davines was measured under standard conditions (i.e. at 20°C).

Are professional size products on sale through e-commerce?

Professional size products are not on sale online.

If a product changes colour, can I still use it?

You absolutely can. Davines uses food-grade colours, therefore they may be subject to chromatic alteration, especially if the product is in a clear packaging, however this will not affect its performance.

I have specific skin problems (psoriasis, dermatitis, dandruff, etc.), which product can I use?

For specific problems such as these, we recommend you seek the advice of a specialist.

How should I store Davines products?

Davines products do not need special storage; when possible, avoid exposing them to excessive heat.

Do Davines products contain palm oil?

The palm oil we use is certified RSPO (Round Table of Sustainable Palm Oil), which guarantees that it does not cause environmental damage.  

What method do you use to calculate the percentage of naturalness of your products?

At Davines, “natural origin ingredient” means an ingredient that retains 100% of its naturalness, even after chemical transformation obtained by means of approved processes. This does not include any raw material with a synthetic component.

What does “modified natural” mean?

The “modified natural” definition applies to ingredients that have a natural part combined with a synthetic part.

What does “synthetic ingredient” mean?

Synthetic ingredients are those that are completely obtained from synthetic reactions. 

What method do you use to calculate the percentage of biodegradability of your products?

Biodegradability is calculated as the sum of the percentage of rapidly biodegradable raw materials according to the OECD 301 method. This method defines as “rapidly biodegradable” an ingredient that exhibits a degradation of at least 70% over 28 days.

Do Davines products contain nuts?

Yes, some of our products do contains nuts, listed below:

Essential Haircare - VOLU/Hair Mist, LOVE/Curl Shampoo, Conditioner, Hair Mask, Cream, Cleansing Cream, Primer, Revitalizer and Controller, MELU/Shampoo, Conditioner and Hair Mist, NOUNOU/Shampoo.

SU Hair Mask and Aftersun.

OI Hand Balm.

All Finest Pigments shades and Gloss.

Are Davines products colour safe?

All of our products are formulated to be safe for use on colour treated hair. Our best collections for protecting your colour are the MINU family, part of the Essential Haircare collection - and Heart of Glass for both cool and warm toned blondes.

JOB OPPORTUNITIES

How can I apply for a job with Davines?

You can visit the Work with us section of our website, in the bottom part of the page.

I am a blogger/journalist, how can I receive information or collaborate with you?

Use the contact form in the “Contact” section of our website, your request will be sent to the relevant department.

OTHER QUESTIONS

Is your question not included in any of the above?

Please contact our Customer Service.

PERSONAL DATA, ACCOUNT AND NEWSLETTER

How do I open an account?

Click on “Register”, enter the required details and fill in the consent to data processing and newsletter subscription. At the end, click on “Enter”. If you are completing an order and are not registered yet, the details relating to registration or shipment will be requested during the purchasing process.

Where can I edit my registration details?

To manage your data, access your personal profile through the “My account” section and select the data you wish to change.

How do I reset my password?

You can request a new password in the Login page, by selecting “Forgot your password?” Enter the email address you used to register, click on “Send email” and you're done! We will send you an email with a new password.

How can I receive your Newsletter?

You can subscribe to our newsletter by clicking on the small airplane at the top on the right, in the menu bar. Alternatively, you can register with our website: during the registration procedure we will ask you if you want to receive our newsletter. 

Can I unsubscribe from your newsletter?

You can unsubscribe at any time using the unsubscribe link inside the Newsletter.

SALES AND DISTRIBUTION POINTS

I would like to distribute Davines products. Is that possible?

We distribute our products through direct agents. If you are an agent, please send your application to davinesitalia@davines.it and you will be contacted as soon as possible.

Can I request a quotation for large orders?

Please send an email to davinesitalia@davines.it , include your details and the type of order you would like to place so that our sales department may contact you as soon as possible.

Where can I find a list of Davines Salons?

To find the Salon closest to you, use the link to the Salon Locator

Where can I buy Davines products?

We always say the best place to buy Davines is from your local salon. If you don’t have a salon nearby, or you just prefer to shop online, our website is: uk.davines.com.

You can also find Davines in store at Harvey Nichols, Liberty, and Selfridges.
We are also sold online with Beauty Bay, Cult Beauty, Luxurious Look, and Sephora UK.

TECHNICAL PROBLEMS

I can’t view the website correctly, what can I do?

Viewing problems can be caused by an outdated version of the browser you are using (Internet Explorer, Mozilla Firefox, Google Chrome or Safari) or by temporary update work on our website. For correct website navigation, we recommend you update your browser to the last available version, by clicking Options in your browser. If problems persist, please contact our Customer Service.

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