DELIVERY & ORDERS
Can I change an order once it's been placed?
Before you place your order, you can view the products and the total amount in your shopping cart. Once your order is placed, it cannot be modified or cancelled. Please reach out to our Customer Care team email@example.com as soon as possible to inquire about any order issues.
When can I expect my order to arrive?
Please allow 1 working day for orders to be processed and shipped by our warehouse. Orders
placed on Fridays and the weekend will ship within the following 2 working days. After shipping, delivery times depend on the shipping method and are outlined below:
Orders placed on Fridays and weekends will be processed and shipped within 2 working days.
Orders must be placed before 12pm, Mon-Fri to qualify for next day delivery.
Please allow two additional days for deliveries to Scottish Highlands, Aberdeen, Northern Ireland, and other rural areas. Next day delivery is also not available in these areas. We apologise that some deliveries to Northern Ireland could be delayed by Irish Customs.
Please order on or before the 19/12 for guaranteed christmas delivery.
What delivery services do you offer?
Royal Mail Standard UK Delivery, £3.95. Free on orders over £40
DPD Next Day Delivery, £6.50. Orders must be placed before 12pm, Mon-Fri to qualify for next
What do I do if my products arrive damaged?
If your order arrives damaged, please contact us at firstname.lastname@example.org . Please also include a picture of the damages.
Can I get a refund / make a return?
If you have changed your mind about your product(s), you may be able to get a refund if you are within 14 days of receiving the product(s). Please be advised that prior authorisation is required on all refunds and in some cases, you will have to return the product to us before the refund is processed. We only refund orders that have been purchased on our offical site (uk.davines.com). Please email email@example.com for more information on returns and refunds.
Can I get free samples of Davines products?
We offer two free samples with every order, to select the samples of your choice you need to login or create a Davines account. Samples are only available at checkout when they are in stock. We do not send product samples on request.
How can I use a promotional code?
To use a promotional code, enter the code in your shopping cart at checkout. If your code has been entered correctly, the amount and / or the contents of the Shopping Cart will be recalculated according to the promotion applied. Promotional codes cannot be used in conjunction with one another.
What payments are accepted on Davines site?
You can choose the preferred payment between Credit Card, PayPal, Apple Pay, Google Pay, Shop Pay or Klarna.